My husband and I visited this location recently, in hopes of finding a good, go to breakfast place. On arrival we weren't warmly greeted, simply escorted to our seats. Our waitress came by and took our orders, seemingly rushed. We received our food and it tasted better than expected. We were even debating about maybe making this a quick choice for weekend breakfasts, disregarding the lackluster service. Midway through my sandwich I noticed that I was developing indigestion which is pretty out of the ordinary and with my next bite I discovered a long hair, pulling it out of my mouth in two pieces, I set it aside to show the waitress. She came by, I quietly let her know about my discovery and without saying a word she took the evidence away and went into the kitchen. She returned and asked if I wanted another meal, I declined and then she gave us an adjusted check with my meal removed from the bill. I know that hair can get into food from time to time, but pulling a hair out of your mouth that couldn't be yours is very disgusting. We paid or bill and went home, me with very intense stomach pains, which I got to deal with the tasty of the morning. Needless to say, we won't be returning. Yuck!
(1)
tara p.
I'm shocked to see negative reviews! My husband, daughter & I come every Sunday for a family breakfast. The staff is super friendly, the restaurant is clean and the food is delicious. We generally order a variation of the same each week - eggs, ham or sausage, potatoes and pancakes or french toast. We always leave completely stuffed (I usually take some home) and looking forward to our next trip. The manager comes over every time we come to give my daughter a balloon, which makes her day. We love this Coco's and will continue to patron this location.
(5)
April R.
I have only had breakfast here but it was really good. I was very impressed with the service, promptly seated, quick with the coffee and refills, and the food was served piping hot. They have a nice variety of omelets on the menu so that's what we went for. I had the Mediterranean and my mom had the senior cheese one. Both were cooked perfectly, my was very tasty with kalmata olives, spinach, tomatoes, and feta. My mom said she loved that they used sharp cheddar in hers not bland American cheese like most restaurants use. I don't know about other Coco's in the valley but this one is great.
(4)
Tommy D.
On 2 recent occasions the experience was extremely slow service. Waiting long periods of time for food and when I asked the guy who seats you to check on it he never returned to answer. He has no professionalism and projects the image of being very unhappy in his job. The food is good but after two back to back bad experiences I am through with this location. Might add that Grand Ave location is not much better.
(1)
Donna Y.
This location needs help! We went for breakfast this past Saturday, we should have known things were not going to go well when a regular customer mentioned the service is only good when the manager is in. We decided to wait, I had been telling my husband how good the food was at one of the other locations. We waited even to have someone put our name on the list, waited another 20 min to get seated. Guess we should have paid attention to all the comments going on around us about the wait. Once seated we got our coffee pretty fast, but after that things fell apart. Come to find out they had a large party on the patio, 2 wait staff had called in sick and it was the community yard sale weekend. Too bad nobody had the authority to put a sign on the door that said, due to a short staff issue and the yard sale the wait times are 45min to get your order, that way people could decide if they wanted to stay. Once seated we watched the table in front of us seated twice, the first group of 4 left it took so long to even get coffee, the second party of 2 left after they ordered as the wait for food was too long. We noticed food was prepared and piled up on the kitchen island, the 2 woman servers were running to try and keep up, even a guy, possibly the dishwasher was out trying to help clear tables, the man seating people was also clearing tables, and getting coffee. The place was a "train wreck" as one staff member described it. People kept asking where their food was, a couple we spoke with as we left said they were served the food for the table of people who had left, others were going to the kitchen to get coffee. My husband said the restroom was a mess, not something he ever comments about. The servers were taking money then taking food to tables, only makes me wonder about how many other health issues were tossed by the wayside. This was such a disappointment, coco's has good food but this place needs someone who has authority to step in and step up when things go wrong. The owner and manager of this location are obviously out of touch with what is going on in the neighborhood and in the restaurant.
(1)
Brian C.
Used to be one of the most popular restaurants in Sun City, but their volume has gone down a lot in the last couple years. Always famous for their cakes and pies and desserts, but also for their excellent food. We have eaten their numerous times over the years and recently both the service and the food quality seem to have gone down. Last time we were seated in the side room under an air vent and it was freezing cold in there. No real reason to put us there since the main dining room was no where near full. This has always been a place where the chain trains their newer servers before they go to other locations, but the service seems to have slowed down more recently. The food is still decent and the service is OK, but I would have to rate it a 3 at best these days.
(3)
Michael L.
I have eaten at several different locations of Coco's. For some reason this one is always the one that serves the best food with the best service. Having eaten a variety of foods here and never have had anything to complain about, is pretty close to a miracle. I bitch about everything. Even the steaks are always cooked as I ask, med-rare and they are tender and have a great flavour. I just wonder why this location? I guess I am just lucky my sister made me pull in the parking lot one morning.
(5)
Tam F.
I find it hard to believe that anyone would rate a Coco's a 5 star experience, but to each their own. I happened to find this location pretty much ASS when I happened in here with Mom and Grandma in tow. Growing up in Phoenix, Coco's and Bob's Big Boy (then JB's), and Village Inn were the only coffee shop type restaurants around and Coco's was always good. Sadly, the memory of the chain and the reality of this location didn't match up. We arrived around 1pm on a Sunday and though it wasn't my choice to eat here, I agreed. Grandma was hungry and wanted pancakes. We walked in to a pretty packed restaurant and were seated fairly quickly by a teenage host. We sat and sat and sat and sat looking at our menus and me looking around at other tables who were also sitting to either order, get their checks or their food. Turned out not only was it the "B" team, it was probably the "C" team. When our waitress finally arrived to take our order, I realized she was the only one working the entire dining room and one other waitress was working the other half of the restaurant. The hosts (2 teens I noticed) were standing around basically doing nothing and the kitchen seemed behind on getting food out to customers. Grandma had her pancakes-I had to track down the coffee to refill her coffee (and several other customers), Mom had a BLT which was skimpy and I had a cup of their soup of the day (cream of broccoli) which was like eating a spoon full of salt and nothing could help it go down. I was surprised that this location especially being located in Sun City had such a lack of employees working. I was also surprised at the amount of families there-but I forget that Sunday is often go to lunch after Church day. I will skip this location in the future and hit up the JB's next door (Village Inn?) or actually get some decent coffee shop type grub at Cracker Barrel down the street. Oh, and if Grandma wants pancakes again, I might even venture just past the 101 on Bell and hit up IHOP before I hit up this place again.
(2)
Ron E.
Went to this restaurant while visiting family in Surprise. We were seated quickly, but service beyond that was not good. The server entered the incorrect order, and rarely checked our table. The food was also below par. It was greasy and just thrown on the plate. Most of the orders were served cold, and it took 10 minutes to fix rhe incorrect orders. To top it off, we ordered 5 pies two days ahead of time. When we checked out, they did not have our order. They lost it. I was not impressed.
(1)
Dean S.
We have been to this Co Co's several times over the past three yrs and each and everytime it seems to get worse. Our latest visit I had the 55 club country fried steak, not bad, mashed potatoes we so so but my wife ordered the ground beef steak. It was a cheap, really cheap, frozen hamburger thrown on the grill, nasty taste, may have been from freezer burn, but the burgers at any McDonalds, Hardees, or Burger King are one heck of a lot better quality meat. I doubt if we ever darken the door of this place again, I might be old but I still have my taste buds.
(1)
Joe L.
Surprisingly the food was not too bad. However the service was quite slow. This is always a great place to pop into if you need a quick pie for a gathering
(4)
Jana Y.
Service very slow and she never came back to ask about refills and when she asked how meal was she went by so Fast delivering other food, I never got to say it was cold plus very tasteless. One of the worse breakfasts I have had. Only reason we went there was they close carrows. Why ??? It was delicious there. Why keep this place open. I was here years ago now I remember why I never Came back.
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Caters : Yes
Vicky L.
My husband and I visited this location recently, in hopes of finding a good, go to breakfast place. On arrival we weren't warmly greeted, simply escorted to our seats. Our waitress came by and took our orders, seemingly rushed. We received our food and it tasted better than expected. We were even debating about maybe making this a quick choice for weekend breakfasts, disregarding the lackluster service. Midway through my sandwich I noticed that I was developing indigestion which is pretty out of the ordinary and with my next bite I discovered a long hair, pulling it out of my mouth in two pieces, I set it aside to show the waitress. She came by, I quietly let her know about my discovery and without saying a word she took the evidence away and went into the kitchen. She returned and asked if I wanted another meal, I declined and then she gave us an adjusted check with my meal removed from the bill. I know that hair can get into food from time to time, but pulling a hair out of your mouth that couldn't be yours is very disgusting. We paid or bill and went home, me with very intense stomach pains, which I got to deal with the tasty of the morning. Needless to say, we won't be returning. Yuck!
(1)tara p.
I'm shocked to see negative reviews! My husband, daughter & I come every Sunday for a family breakfast. The staff is super friendly, the restaurant is clean and the food is delicious. We generally order a variation of the same each week - eggs, ham or sausage, potatoes and pancakes or french toast. We always leave completely stuffed (I usually take some home) and looking forward to our next trip. The manager comes over every time we come to give my daughter a balloon, which makes her day. We love this Coco's and will continue to patron this location.
(5)April R.
I have only had breakfast here but it was really good. I was very impressed with the service, promptly seated, quick with the coffee and refills, and the food was served piping hot. They have a nice variety of omelets on the menu so that's what we went for. I had the Mediterranean and my mom had the senior cheese one. Both were cooked perfectly, my was very tasty with kalmata olives, spinach, tomatoes, and feta. My mom said she loved that they used sharp cheddar in hers not bland American cheese like most restaurants use. I don't know about other Coco's in the valley but this one is great.
(4)Tommy D.
On 2 recent occasions the experience was extremely slow service. Waiting long periods of time for food and when I asked the guy who seats you to check on it he never returned to answer. He has no professionalism and projects the image of being very unhappy in his job. The food is good but after two back to back bad experiences I am through with this location. Might add that Grand Ave location is not much better.
(1)Donna Y.
This location needs help! We went for breakfast this past Saturday, we should have known things were not going to go well when a regular customer mentioned the service is only good when the manager is in. We decided to wait, I had been telling my husband how good the food was at one of the other locations. We waited even to have someone put our name on the list, waited another 20 min to get seated. Guess we should have paid attention to all the comments going on around us about the wait. Once seated we got our coffee pretty fast, but after that things fell apart. Come to find out they had a large party on the patio, 2 wait staff had called in sick and it was the community yard sale weekend. Too bad nobody had the authority to put a sign on the door that said, due to a short staff issue and the yard sale the wait times are 45min to get your order, that way people could decide if they wanted to stay. Once seated we watched the table in front of us seated twice, the first group of 4 left it took so long to even get coffee, the second party of 2 left after they ordered as the wait for food was too long. We noticed food was prepared and piled up on the kitchen island, the 2 woman servers were running to try and keep up, even a guy, possibly the dishwasher was out trying to help clear tables, the man seating people was also clearing tables, and getting coffee. The place was a "train wreck" as one staff member described it. People kept asking where their food was, a couple we spoke with as we left said they were served the food for the table of people who had left, others were going to the kitchen to get coffee. My husband said the restroom was a mess, not something he ever comments about. The servers were taking money then taking food to tables, only makes me wonder about how many other health issues were tossed by the wayside. This was such a disappointment, coco's has good food but this place needs someone who has authority to step in and step up when things go wrong. The owner and manager of this location are obviously out of touch with what is going on in the neighborhood and in the restaurant.
(1)Brian C.
Used to be one of the most popular restaurants in Sun City, but their volume has gone down a lot in the last couple years. Always famous for their cakes and pies and desserts, but also for their excellent food. We have eaten their numerous times over the years and recently both the service and the food quality seem to have gone down. Last time we were seated in the side room under an air vent and it was freezing cold in there. No real reason to put us there since the main dining room was no where near full. This has always been a place where the chain trains their newer servers before they go to other locations, but the service seems to have slowed down more recently. The food is still decent and the service is OK, but I would have to rate it a 3 at best these days.
(3)Michael L.
I have eaten at several different locations of Coco's. For some reason this one is always the one that serves the best food with the best service. Having eaten a variety of foods here and never have had anything to complain about, is pretty close to a miracle. I bitch about everything. Even the steaks are always cooked as I ask, med-rare and they are tender and have a great flavour. I just wonder why this location? I guess I am just lucky my sister made me pull in the parking lot one morning.
(5)Tam F.
I find it hard to believe that anyone would rate a Coco's a 5 star experience, but to each their own. I happened to find this location pretty much ASS when I happened in here with Mom and Grandma in tow. Growing up in Phoenix, Coco's and Bob's Big Boy (then JB's), and Village Inn were the only coffee shop type restaurants around and Coco's was always good. Sadly, the memory of the chain and the reality of this location didn't match up. We arrived around 1pm on a Sunday and though it wasn't my choice to eat here, I agreed. Grandma was hungry and wanted pancakes. We walked in to a pretty packed restaurant and were seated fairly quickly by a teenage host. We sat and sat and sat and sat looking at our menus and me looking around at other tables who were also sitting to either order, get their checks or their food. Turned out not only was it the "B" team, it was probably the "C" team. When our waitress finally arrived to take our order, I realized she was the only one working the entire dining room and one other waitress was working the other half of the restaurant. The hosts (2 teens I noticed) were standing around basically doing nothing and the kitchen seemed behind on getting food out to customers. Grandma had her pancakes-I had to track down the coffee to refill her coffee (and several other customers), Mom had a BLT which was skimpy and I had a cup of their soup of the day (cream of broccoli) which was like eating a spoon full of salt and nothing could help it go down. I was surprised that this location especially being located in Sun City had such a lack of employees working. I was also surprised at the amount of families there-but I forget that Sunday is often go to lunch after Church day. I will skip this location in the future and hit up the JB's next door (Village Inn?) or actually get some decent coffee shop type grub at Cracker Barrel down the street. Oh, and if Grandma wants pancakes again, I might even venture just past the 101 on Bell and hit up IHOP before I hit up this place again.
(2)Ron E.
Went to this restaurant while visiting family in Surprise. We were seated quickly, but service beyond that was not good. The server entered the incorrect order, and rarely checked our table. The food was also below par. It was greasy and just thrown on the plate. Most of the orders were served cold, and it took 10 minutes to fix rhe incorrect orders. To top it off, we ordered 5 pies two days ahead of time. When we checked out, they did not have our order. They lost it. I was not impressed.
(1)Dean S.
We have been to this Co Co's several times over the past three yrs and each and everytime it seems to get worse. Our latest visit I had the 55 club country fried steak, not bad, mashed potatoes we so so but my wife ordered the ground beef steak. It was a cheap, really cheap, frozen hamburger thrown on the grill, nasty taste, may have been from freezer burn, but the burgers at any McDonalds, Hardees, or Burger King are one heck of a lot better quality meat. I doubt if we ever darken the door of this place again, I might be old but I still have my taste buds.
(1)Joe L.
Surprisingly the food was not too bad. However the service was quite slow. This is always a great place to pop into if you need a quick pie for a gathering
(4)Jana Y.
Service very slow and she never came back to ask about refills and when she asked how meal was she went by so Fast delivering other food, I never got to say it was cold plus very tasteless. One of the worse breakfasts I have had. Only reason we went there was they close carrows. Why ??? It was delicious there. Why keep this place open. I was here years ago now I remember why I never Came back.
(2)